Technical Project Manager

  • Account Management
  • Munich, Deutschland

Technical Project Manager

Jobbeschreibung

Currently online shops lose their customer connection after checkout, leaving the post-purchase communication to DHL, UPS & Co — you’ve probably experienced this yourself. parcelLab solves this problem for e-retailers such as IKEA, Lidl, Puma and Nespresso.


We currently support 500+ online retailers with their customer communication post-checkout. We are growing rapidly and looking for you as a  Technical Project Manager for our Munich office.


What to expect:

  • Together with our product team, you will solve particularly complicated requirements and provide input for the product roadmap.
  • You are our steward for the technical and content-related implementation with the customers.
  • You identify and understand the requirements of our customers and implement their configurations.
  • You are the expert on our product and can advise our customers to get the full potential out of our product.
  • You independently support our customers from signing the contract to going live and beyond.
  • You are the connection between the customer and our developers and ensure a smooth process.
  • You have an eye for the process and optimize it constantly.

      Stellenanforderungen

      To be successful:

      Must-haves:

      • Tools: Several years of experience in planning and implementing (technical) projects - ideally in the e-commerce environment.
      • Language: You speak and can write fluent English
      • You're also fluent in either German or Italian
      • Technical understanding: You know how software works and you are familiar with HTML, CSS and JavaScript.
      • Advice: Your recommendations and product ideas to our customers are well-founded and comprehensible in terms of numbers.
      • Quality standards: The customer and project documents you create are always at the highest level.
      • Sovereignty: Dealing with customers at different hierarchical levels is easy for you.
      • Grit: Start-up is a challenge and offers a lot of freedom. You have to show a lot of your own initiative. But you will also take a lot with you and have a steep learning curve.


      Nice-to-haves:

      • Industry expertise: You know the most important terminology from e-commerce and logistics and know how to use it.
      • Previous experience working directly with software engineers and in an agile development environment
      • Other foreign-language skills.


      What we offer:

      • Start-Up culture: the chance to make a difference, to learn a lot and to work in a fast-paced, environment with other highly motivated professionals.
      • Flexibility and a supportive, team-oriented working environment.
      • Ownership: We motivate our employees to make their own decisions and mistakes to learn and do better every day.
      • Our product is great; a great solution that our customers love. No joke.
      • Modern workspaces in our Munich, London and Paris offices.
      • Besides work, our office is used for meet-ups, table tennis and awesome parties. Annual team events include Oktoberfest, the parcelLab anniversary and our Christmas party.


        That’s what our customers say about us:

        • You’re cool 🙂 – Christian, COO of 11teamsports and one of our first customers
        • It’s simply fun to work with you – Mathias, CRM Manager at Jochen Schweizer

        Be part of our growth – bring your ideas and share in our success. Help generate new business and enjoy being part of our amazing parcelCrew! 


        Sounds interesting? We look forward to hearing from you!