Technical Support Engineer

  • Account Management
  • Munich, Deutschland

Technical Support Engineer


parcelLab is growing fast internationally and we're looking for highly motivated and talented individuals to join us.

We are looking for a full-time Technical Support Engineer to join our Technical Account Management Team in our office in Munich

    What to expect:

    • Taking care of all questions, issues and needs that our customers might have with our product (First-level support)
    • Nurturing the relationship with existing customers through regular communication and by offering technical expertise
    • Debugging errors and exploring our code and database to find the root causes for any customer issues
    • Developing profound knowledge of our product to provide customers with the best support possible
    • Offering expert-level support around the customer portal and its features
    • Assisting customers in understanding and using our system to get the most value from it
    • Having an attentive eye for maintaining a professional and smooth process, while also looking for opportunities to optimise it
    • Working closely together with our Technical Account Managers and Product & Engineering teams

      Why you should become part of our crew:

      Besides our values, our fun and open work culture and the diverse international team who you would work with, there are many reasons that make parcelLab a unique place to work:

      • The chance to actively shape our success and to grow with your tasks and responsibilities
      • Flexible working hours
      • Plenty of room for your own to try, fail and learn!
      • Brand new Macbook or PC
      • A product that gives its customers real pleasure. No kidding.
      • We celebrate our success regularly at joint team events
      • Central, modern offices in Munich, London and Paris
      • A motivated international team, which consists not only of work colleagues, but friends


      What you need to succeed:


      • You can understand and read JavaScript
      • You can edit responsive email templates with HTML and CSS, ideally MJML
      • You know how software (SaaS) and databases are set up and how to work with them
      • Your communication is always friendly and targeted - You find it easy to communicate what works and what doesn't
      • You have an overview of your tasks and timelines and you are proactive, not just reactive, in getting your daily work done
      • You can speak and write German and English fluently (C1+)


        • You have experience in the e-commerce industry
        • You speak any further foreign languages
        • You have start-up / scale-up company experience and like to move at a fast pace

        About parcelLab:

        parcelLab is the leading Operations Experience (OX) platform for engaging post-sales experiences and communications. We already enable over 500 brands, online retailers and distributors (B2C/B2B) like MediaMarkt, IKEA, Nespresso, Puma, Lidl and many more to regain control over their end-to-end customer journey, thus ensuring an excellent post-sales customer journey.

        Instead of handing over the customer relationship to third parties like DHL, UPS, FedEx, etc., with parcelLab, businesses retain all customer touchpoints in a curated manner within their own ecosystem, ensuring a consistent brand experience, proactive customer care and maximised cross-selling through automated communication during the post-sales customer journey.

        Come be part of our growth – contribute your ideas and share in our success. Help generate new business with top-name companies, and enjoy being part of our amazing parcelCrew!

        Sound interesting?
        We look forward to hearing from you!