Culture and Operations Manager

  • HR
  • Munich, Germany

Culture and Operations Manager

Job description

parcelLab is growing fast internationally and we're looking for highly motivated and talented individuals to join us.


We are looking for a full-time Culture and Operations Manager to join our Human Resources Team at our office in Munich. You will be responsible for managing office operations and ensuring a first-class employee experience across our parcelLab locations (currently London, Paris, Munich and soon New York).


What to expect:

Culture Ambassador (70%)

  • Creating and driving employee engagement activities, e.g. employee anniversaries, company-wide events, team building events, social responsibility etc.
  • Supporting cross-department initiatives and employee-driven project groups
  • Assisting with onboarding activities to ensure new employees feel welcome

Operations (30%):

  • Office management for all parcelLab locations (e.g. food & beverage management, liaising with external suppliers, vendors, and building management; inventory and stationery supplies)
  • Responsibility for all occupational health & safety topics, including first aid, fire safety, etc.
  • Creating and introducing company-wide policies relevant for successful workplace operations
  • Travel management process ownership


    Why you should become part of our crew:

    Besides our values, our fun and open work culture and the diverse international team who you would work with, there are many reasons that make parcelLab a unique place to work:

    • The chance to actively shape our success and to grow with your tasks and responsibilities
    • Flexible working hours
    • Plenty of room for your own ideas...space to try, fail and learn!
    • Brand new Macbook or PC
    • A product that gives its customers real pleasure. No kidding.
    • We celebrate our success regularly at joint team events
    • Central, modern offices in Munich, London and Paris
    • A motivated international team, which consists not only of work colleagues, but friends
    • Muesli, snacks, fruit and drinks for free...oh and don't forget the espresso coffee machine

    Job requirements

    What you need to succeed:

    Must-haves:

    • Excellent communication skills in English and German (B2 level or above)
    • Structured, organised, with an analytical approach to solving tasks
    • Hands-on, proactive, engaging personality
    • Excellent work ethic and a highly reliable and dependable team member
    • Initial experiences in managing projects


    Nice-to-haves:

    • Other foreign-language skills
    • Experience in the areas of office/travel management, employee engagement or human resources
    • Previous experience in working cross-culturally or with/in international teams


    About parcelLab:

    parcelLab is the leading Operations Experience (OX) platform for engaging post-sales experiences and communications. We already enable over 500 brands, online retailers and distributors (B2C/B2B) like MediaMarkt, IKEA, Nespresso, Puma, Lidl and many more to regain control over their end-to-end customer journey, thus ensuring an excellent post-sales customer journey.


    Instead of handing over the customer relationship to third parties like DHL, UPS, FedEx, etc., with parcelLab, businesses retain all customer touchpoints in a curated manner within their own ecosystem, ensuring a consistent brand experience, proactive customer care and maximised cross-selling through automated communication during the post-sales customer journey.


    Come be part of our growth – contribute your ideas and share in our success. Help generate new business with top-name companies, and enjoy being part of our amazing parcelCrew!


    Sound interesting?
    We look forward to hearing from you!